Returns policy

We hope you will be highly satisfied with any product purchased on our web-site Rozwoodshedcreations.co.uk, but if you wish to return an item to us it must be returned within 14 calendar days after the day on which you receive the product(s), be in its original packaging and be in a saleable condition when received by us. 

You should make clear whether you want a replacement, an exchange or a refund, and tell us the reason for the return.  We will initiate the replacement, exchange or refund only after we have received and verified the returned item.  Unless we accept that the product was faulty or we supplied the wrong item, we will not refund the charge made for delivery to you and you are required to pay the full cost of returning the product to us.  We will not refund the cost of return delivery unless we accept that the product was faulty, or we supplied the wrong item. 

Where we accept that the product was faulty, we will refund the price of the item, the charge made for delivery to the purchaser and the cost of returning the goods to us up to a maximum of the charge made for delivery to the purchaser.  Claims for the cost of return of goods will not be accepted unless they are quantified (within the maximum limit mentioned above) and notified to us at the time of returning the goods.  Refunds will be made to the same credit card that was used for the transaction.

To minimise any delay in dealing with your returned item(s) please:-

Complete the "Returns Form" in the Customer Service section and submit to alan@rozwoodshedcreations.co.uk

·       Wrap the item securely for transit, using the original packaging.

·       Enclose our despatch note.

·       Ensure we receive it within 14 calendar days after the day on which you receive the product(s)